Politique de confidentialité
Lux Edge — Privacy Policy
Last Updated: September 14, 2026
Lux Edge operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Lux Edge is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, and financial account information, payment card information, transaction details, form of payment, payment confirmation, and other payment-related information.
- Account information, including your username, password, preferences, settings, and other information associated with your account.
- Transaction information, including products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
- Communications with us, including information you provide when contacting customer support or otherwise communicating with Lux Edge.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information about how and when you interact with or navigate our Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use our Services, communicate with us, place an order, or otherwise provide personal information.
- Automatically through the Services, including information collected from your device when you use our products or services or visit our website, including through cookies and similar technologies.
- From our service providers, including companies we engage to provide technology, payment processing, analytics, customer support, fulfillment, shipping, or other services on our behalf.
- From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide and improve our Services, including to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Facilitate returns and exchanges
- Process purchases, cancellations, returns, and other transactions
- Create and manage customer accounts
- Remember your preferences
- Provide order and account notifications
- Respond to customer-service inquiries
- Enable product reviews
- Recommend products that may be relevant to you
- Improve and personalize your shopping experience
- Maintain and improve our website and Services
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or other permitted methods.
We may also use information about your activity on our Services, including products you have purchased or added to your cart, to show you advertisements for our products or services on our website or other websites and platforms.
Where required by applicable law, we will obtain the appropriate consent before sending certain marketing communications.
Security and Fraud Prevention
We may use your personal information to:
- Authenticate accounts
- Maintain a secure shopping and payment experience
- Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity
- Protect our Services, customers, business, and others
- Investigate suspected violations of our policies
If you create an account, you are responsible for keeping your account credentials confidential. We recommend that you do not share your username, password, or other account-access information with anyone else.
Communicating With You
We use your personal information to communicate with you, provide customer support, respond to inquiries, provide information regarding your orders, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws and regulations or respond to valid legal processes, including requests from law enforcement or government authorities.
We may also use information to investigate or participate in civil discovery, litigation, or other legal proceedings and to enforce or investigate potential violations of our terms, policies, or rights.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and subject to applicable law and this Privacy Policy.
Such circumstances may include:
- Shopify, vendors, and service providers that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and marketing partners that help us provide marketing services and advertise our products or services to you.
- Third parties when you direct or authorize us to disclose information, such as when you request that an order be shipped to you or use social-media features, widgets, or login integrations.
- Affiliates or entities within our corporate group, where applicable.
- Business transactions, such as a merger, acquisition, sale of assets, restructuring, or bankruptcy.
- Legal and regulatory purposes, including complying with subpoenas, court orders, search warrants, governmental requests, or other legal obligations.
- Protection of rights and security, including protecting or defending Lux Edge, our Services, our customers, or other persons.
Our business and marketing partners may use information according to their own privacy policies. Depending on where you live, you may have rights to opt out of certain targeted advertising or sharing of information for advertising purposes.
Relationship With Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our Services in order to provide and improve the Services.
Information you submit through our Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than the country in which you reside.
Shopify may also process information obtained through your interactions with our store and Shopify's services to provide, improve, protect, and grow its services.
To learn more about how Shopify handles personal information and the privacy rights that may be available to you, please review Shopify's applicable privacy policies and privacy resources.
Third-Party Websites and Links
Our Services may contain links to websites, applications, or other online platforms operated by third parties.
If you follow a link to a website that is not affiliated with or controlled by Lux Edge, we encourage you to review that third party's privacy policy, security practices, and terms and conditions.
Lux Edge does not guarantee and is not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites or platforms.
Information you provide on public or semi-public platforms, including third-party social-networking platforms, may be viewable by other users of those platforms and may be used by us or the third-party platform according to its applicable policies.
The inclusion of a third-party link does not necessarily constitute an endorsement of that website, platform, content, owner, or operator.
Children's Data
Our Services are not intended to be used by children.
We do not knowingly collect personal information from children who are below the applicable age of majority in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact details provided below so that we can review the request and, where appropriate and legally permitted, delete the information.
As of the effective date of this Privacy Policy, Lux Edge does not have actual knowledge that it “sells” or “shares” personal information of individuals under 16 years of age, as those terms may be defined under applicable law.
Security and Retention of Your Information
We take reasonable measures designed to protect your personal information.
However, no security measure is perfect or completely impenetrable, and we cannot guarantee the absolute security of your information.
Information transmitted over the internet may not be completely secure while in transit. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information.
The length of time we retain personal information depends on several factors, including whether we need the information to:
- Maintain your account
- Provide our Services
- Complete transactions
- Comply with legal or regulatory obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements, policies, or legal rights
We may retain information for as long as reasonably necessary for these purposes or as otherwise permitted or required by applicable law.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted or required by applicable law.
Right to Access / Know
You may have the right to request access to the personal information we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of your personal information in a portable format and request that it be transferred to another organization.
Managing Communication Preferences
If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe option included in our marketing emails.
If you opt out of promotional communications, we may still send you non-promotional communications that are necessary to provide our Services, such as order confirmations, shipping updates, account-related messages, or other transactional communications.
To exercise applicable privacy rights, please contact us using the contact details provided below.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
Where permitted by law, you may also designate an authorized agent to submit a request on your behalf. We may require proof that you have authorized the agent to act on your behalf and may require you to verify your identity directly with us.
We will respond to eligible requests within the timeframe required by applicable law.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
Complaints
If you have concerns or complaints about how Lux Edge collects, uses, or processes your personal information, please contact us using the information provided below.
We will review and respond to privacy-related complaints as appropriate.
Depending on where you live, you may also have the right to lodge a complaint with or contact your local privacy or data-protection authority.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside the country in which you live.
These countries may have privacy and data-protection laws that differ from those in your jurisdiction.
Where applicable, Lux Edge will take appropriate measures required by applicable law when transferring personal information internationally.
For transfers of personal information from the European Economic Area or the United Kingdom, where required, we may rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or applicable UK transfer mechanisms, unless the destination country has been determined to provide an adequate level of protection.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide, maintain, personalize, and improve our Services.
These technologies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Understand how visitors use our website
- Improve website functionality
- Analyze website performance
- Provide personalized content
- Support advertising and marketing activities
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory obligations.
When we make changes, we will post the updated Privacy Policy on this website and update the “Last Updated” date at the top of this policy.
Where required by applicable law, we will provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right available to you, please contact us:
Lux Edge
Owner/Operator: Nidhi Nidhi
Email: supportbyluxcart@gmail.com
Business/Return Address:
3701 Blue Church Road
Prescott, ON K0E 1T0
Canada
The address used above is the address shown on the identification document you provided.
Privacy & Customer Support:
supportbyluxcart@gmail.com