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Lux Edge — Return & Refund Policy
Last Updated: September 14, 2026
At Lux Edge, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return your item in accordance with the terms of this Return & Refund Policy.
1. 30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unworn or unused
- Have its original tags attached, where applicable
- Be in its original packaging
- Include the receipt or other valid proof of purchase
Items that do not meet these requirements may not be eligible for a return.
2. How to Start a Return
To start a return, please contact us at:
Email: supportbyluxcart@gmail.com
Please contact us before sending any item back.
If your return is approved, the item should be sent to:
Lux Edge
3701 Blue Church Road
Prescott, ON K0E 1T0
Canada
If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return may not be accepted.
For any questions regarding the return process, please contact us at supportbyluxcart@gmail.com.
3. Damages and Issues
Please inspect your order immediately upon receiving it.
If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible at:
We may request photographs, your order number, or other information necessary to evaluate the issue and determine the appropriate resolution.
If we determine that the product was damaged, defective, or incorrectly supplied, we will work with you to resolve the issue in accordance with this policy and applicable law.
4. Exceptions and Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom products, including special orders or personalized items
- Personal-care goods, including certain beauty products
- Hazardous materials
- Flammable liquids
- Gases
We also do not accept returns for sale items or gift cards, except where a return or refund is required by applicable law.
If you are unsure whether your particular item is eligible for a return, please contact us at supportbyluxcart@gmail.com before sending the item back.
5. Exchanges
If you would like to exchange an item for a different product, the fastest way to receive the product you want is to return the original item, subject to our return requirements, and then make a separate purchase for the new item.
6. European Union — 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, applicable consumers may have the right to cancel or return their order within 14 days, for any reason and without providing a justification, subject to applicable law and its permitted exceptions.
Where applicable, the item should be returned in the same condition in which it was received, including being unworn or unused, with tags attached and in its original packaging where reasonably possible.
Nothing in this section is intended to limit any mandatory consumer rights that apply under applicable law.
7. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If your return is approved, we will automatically issue the refund to your original payment method.
Approved refunds will generally be processed within 10 business days.
Please note that your bank, credit-card company, or payment provider may require additional time to process the transaction and make the refunded amount available in your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:
8. Return Shipping
If your return is approved, we will provide you with a return shipping label where applicable, together with instructions for returning the item.
Return shipping arrangements and costs may vary depending on the reason for the return and the circumstances of the order.
If you received a damaged, defective, or incorrect product, please contact us before shipping it back so that we can provide the appropriate instructions.
9. Proof of Purchase
A valid receipt, order confirmation, order number, or other proof of purchase may be required before we can process a return or refund.
10. Refunds for Items Not Meeting Return Requirements
If a returned item does not meet the eligibility requirements described in this policy, including being used, worn, damaged after delivery, missing original packaging or tags where applicable, or otherwise failing to meet the stated conditions, Lux Edge may decline the return or refund, subject to applicable consumer-protection laws.
11. Contact Us
If you have any questions about this Return & Refund Policy, your order, a return, an exchange, or a refund, please contact us:
Lux Edge
Email: supportbyluxcart@gmail.com
Return Address:
3701 Blue Church Road
Prescott, ON K0E 1T0
Canada
Owner/Operator: Nidhi Nidhi